_edited.png)
Refund Policy
Last Updated: November 25
At Tiny Trove, your satisfaction and your family’s safety are important to us. If you are not completely satisfied with your purchase, we’re here to help.
Please read our policy carefully before requesting a return.
Returns
You may request a return within 14 days of receiving your order, in accordance with UK consumer protection regulations.
To be eligible for a return:
-
The item must be unused
-
The item must be in its original condition
-
The item must be in its original packaging
-
Proof of purchase is required
For hygiene and safety reasons, we cannot accept returns of items that have been used.
How to Request a Return
To initiate a return, please contact us at:
Include:
-
Your order number
-
The item(s) you wish to return
-
The reason for the return
We will provide return instructions once your request has been reviewed.
Refunds
Once your returned item is received and inspected:
-
We will notify you of the approval or rejection of your refund
-
Approved refunds will be processed to your original payment method
-
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping costs are non-refundable unless the item is faulty or incorrect.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with:
-
Your order number
-
A clear photo of the issue
We will arrange a replacement or refund where appropriate.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.
Non-Returnable Items
For safety and hygiene reasons, the following cannot be returned once opened or used:
-
Feeding products
-
Silicone tableware
-
Any item marked as non-returnable
Late or Missing Refunds
If you haven’t received your refund:
-
Check your bank account again
-
Contact your card provider
-
Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at: